Terms of Trade
General information
Viclara Jewelry & Watches
Noergade 6
7500 Holstebro
CVR no.: 42132020
Phone: 50240040
Email: butik@viclara.dk
Business type: Sole proprietorship
PAYMENT
Viclara Jewelry & Watches accepts payment by VISA-Dankort, VISA, Mastercard, MobilePay, Bank transfer. Payment will only be debited from your account when the item is shipped. All amounts are in DKK. Danish kroner and incl. VAT.
We do not charge card fees.
Reservation of amount
If you pay with an international payment card, the amount will be reserved immediately. The money will be reserved on your card or account until:
1) We deduct the amount when we ship the item, or
2) the money is released according to the agreement with your card issuer.
You can read more about the rules for your specific card from your card issuer.
DELIVERY
Viclara Jewelry & Watches strives to ship orders placed before 1 p.m. the same day, orders after that will be shipped the following business day.
We ship to all of Denmark. Shipping prices from 39 DKK. purchases over 399 DKK. are shipped free of charge. Goods will be delivered to the delivery address specified when ordering unless otherwise agreed.
We do not deliver abroad (also applies to the Faroe Islands and Greenland).
Your goods can be shipped with PostNord or GLS.
NOTE: If there is no space at the delivery location, your package will be moved to the nearest delivery location, which you will be notified of. If there are any problems, please contact customer service.
Items are delivered every weekday. Your item will be delivered 1-3 business days after ordering.
Special delivery terms apply to certain items. The terms will be stated specifically prior to the purchase of these items.
Right of complaint
There is a 2-year right of complaint according to the Danish Sales Act. Our right of complaint applies to defects in material and/or manufacturing. You can have the item repaired, exchanged, the money returned or the price reduced, depending on the specific situation. The complaint does not apply to errors or damage caused by incorrect handling of the product/service. You must complain within a "reasonable time" after you have discovered the defect/fault. Viclara Jewelry & Watches will cover return costs to a reasonable extent.
Read more about your right to complain on the Danish Competition and Consumer Authority's website .
We will cover shipping costs in connection with the complaint to a reasonable extent if the complaint is justified.
When returning, making complaints and exercising the right of withdrawal, the goods must be sent to:
Viclara Jewelry & Watches
Noergade 6
7500 Holstebro
Cash on delivery shipments are not accepted.
Refund
If it is a refund, please include bank information in the form of registration number and account number so that the agreed amount can be transferred. The information can be provided without risk by email or other electronic form, as it is not sensitive information and will only be used for our fulfillment of the refund.
Return policy
There is a 30-day full right of return on items purchased in our webshop.
The period is counted from that day;
- Where you receive the order.
- Receives physical possession of the last item when it concerns an agreement for several different items, ordered in one order, but delivered individually or in several installments.
- Receives the last batch or last part in physical possession when it comes to an agreement for the delivery of goods consisting of several batches/parts.
- The first item in physical possession when it comes to regular delivery of goods over a specific period.
Can the return period be extended if it is a gift?
Yes, it is possible to extend the right of exchange to 30 days after the gift is to be given, you simply need to write in the comments field when the gift is to be given away.
You must bear the return costs yourself.
Cancellation must be notified to us no later than 30 days after purchase and you must return the shipment no later than 30 days after cancellation. The notification must be given by email at butik@viclara.dk. In the notification, you must clearly indicate that you wish to exercise your right of cancellation. If you wish to return the item to us, you must fill out the enclosed Return Form and send the item to:
Viclara Jewelry & Watches
Noergade 6
7500 Holstebro
You cannot cancel by simply refusing to receive the goods without clearly notifying us of this.
Goods excluded from the right of withdrawal
The following types of goods are not included in the right of withdrawal:
- Goods that are manufactured to the consumer's specifications or have been given a clearly personal touch.
- Goods where the seal is broken, when the goods are not suitable for return for hygiene reasons.
Return
You must return your order without undue delay and no later than 14 days after you have exercised your right of withdrawal. You must bear the direct costs of returning the goods. When returning, you are responsible for ensuring that the goods are properly packaged. You must include a copy of the order confirmation in the package. The process will be faster if you also complete and enclose our Withdrawal Form.
You bear the risk of the goods from the time of delivery until we have received them back.
We do not accept packages sent by cash on delivery.
Certain items cannot be returned by regular mail. This applies, for example, to very large items or large orders. The cost of returning these items is expected to be a maximum of DKK 195.
Condition of the item upon return
You are only liable for any deterioration in the value of the goods caused by handling other than what is necessary to establish the nature, characteristics and functioning of the goods. In other words, you can try the goods as if you were trying them on in a physical store.
If the item has been tested beyond what is described above, it is considered used. This means that if you cancel the purchase, you will only receive a part or none of the purchase price back, depending on the commercial value of the item at the time of receipt - of the return. In order to receive the full purchase price back, you must therefore test the item without actually using it.
Refund
If you regret your purchase, you will of course receive a refund of the amount you have paid to us.
In the event of a decrease in value for which you are liable, this will be deducted from the purchase price.
If you exercise your right of withdrawal, we will reimburse all payments received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the cheapest type of standard delivery offered by us), without undue delay and no later than 14 days from the date on which we are informed of your decision to exercise your right of withdrawal. Reimbursement will be made using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise.
We may withhold the refund until we have received the returned item, unless you send documentation that the item has been returned.
Complaints options
A complaint about a product or service can be submitted to the Center for Complaints Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg.
You can complain to the Center for Complaints Resolution via the Complaints Portal for the House of Appeals.
Link: Complaints portal for the House of Appeals
If you are a consumer residing in another EU country, you can file your complaint in the EU Commission's online complaint platform.
The platform can be found here: https://ec.europa.eu/consumers/odr/
If you file a complaint here, you must provide our email address: butik@viclara.dk
In order to file a complaint, the product or service you want to complain about must have cost at least DKK 1,110 and a maximum of DKK 100,000. For complaints about clothing and shoes, however, the price must have been at least DKK 720. There is a fee to have the complaint processed.
Standard cancellation form
(This form is only completed and returned if the right of withdrawal is exercised)
To:
Viclara Jewelry & Watches
Noergade 6
7500 Holstebro
Butik@viclara.dk
I hereby declare that I wish to exercise my right of withdrawal in connection with my purchase agreement for the following goods/services:
_____________________________________________________________________________
Ordered it: _______________________________
Received on: _______________________________
Consumer's name: ______________________________________________________________________
Consumer's address: ___________________________________________________________________
Consumer's signature: _________________________________________
Date: _________________
(only if the form content is communicated on paper)
(Terms of Sale last updated on 29/08/2023)